Terms and Conditions
1. Scope and Application
1.1 These terms apply to all individual bookings for accommodation, packages, and events at Ytri Island Retreat.
1.2 For group bookings (more than 5 rooms), separate group terms apply as described in the relevant section.
2. Booking and Confirmation
2.1 A booking is considered binding once you have received written confirmation from us by email.
2.2 Guests must be at least 18 years of age when making a reservation. Upon arrival, valid identification may be required; failure to provide ID may result in cancellation of the booking.
2.3 When booking through our website, payment is required at the time of booking. Payment can be made by credit card, Vipps, or invoice (for Norwegian guests).
3. Check-in and Check-out
3.1 Check-in is available from 3 pm on the day of arrival. Early check-in must be arranged in advance and may incur an additional charge.
3.2 Check-out must take place no later than 11 am on the day of departure. Late check-out must be agreed upon in advance and may incur an additional charge.
4. Payment and Deposit
4.1 Unless otherwise agreed, payment is made at the time of booking. Payment can be made by credit card, Vipps, or invoice (for Norwegian guests).
4.2 We reserve the right to adjust prices in the event of increased costs, taxes, duties, currency fluctuations, or other external factors.
5. Cancellation and No-Show
Individual Bookings
5.1 Cancellations must be made no later than 14 days prior to arrival to avoid charges.
5.2 Cancellations made less than 14 days before arrival will be charged in full.
5.3 In case of no-show, the full amount of the confirmed stay and any reserved services will be charged.
Group Bookings and Events
5.4 For group bookings, cancellations and changes must be made in writing.
5.5 A deposit is normally required upon confirmation, typically 30% of the estimated total amount.
5.6 Cancellation policy:
- More than 8 weeks before arrival: no charge
- 8–4 weeks before: 50% of total amount
- 4–2 weeks before: 80% of total amount
- Less than 2 weeks before: 100% of total amount
5.7 Reduction in the number of rooms/nights follows the same cancellation scale.
5.8 For no-shows in group bookings, 100% of the confirmed booking will be charged.
5.9 For “buy-outs” (exclusive use of the entire retreat), full property rental may be required if the booking covers more than a certain portion (e.g. 80%). For weddings, only full buy-out is offered.
6. Cancellation Insurance
6.1 If you purchase our cancellation insurance at the time of booking, the reservation may be cancelled free of charge up to 24 hours before arrival.
6.2 In the case of a valid cancellation, the paid amount will be refunded, less the cost of the cancellation insurance.
6.3 To be eligible for a refund, the cancellation must be made in writing—either by email or through our booking system—within the specified deadline.
6.4 Cancellations received less than 24 hours before arrival are non-refundable, regardless of the reason.
7. Changes
7.1 Minor changes (such as date or room type) may be accommodated depending on availability and must be confirmed in writing.
7.2 Major changes that effectively constitute a cancellation are subject to the same conditions as outlined in the cancellation policy above.
8. Damage and Liability
8.1 Guests are financially responsible for any damage caused to rooms, furniture, or other property during their stay.
8.2 Ytri Island Retreat is not liable for loss of personal belongings unless caused by great negligence on our part.
9. Force Majeure / Unforeseen Events
9.1 We reserve the right to cancel stays or services without compensation in the event of circumstances beyond our control (such as strikes, fire, extreme weather, government orders, etc.).
9.2 Normal weather or seasonal conditions do not automatically entitle guests to refunds.
9.3 In the event of cancellation by us, we will attempt to offer an alternative stay or refund the amount paid.
10. Insurance
10.1 We recommend that guests have their own travel or cancellation insurance, covering illness and other unforeseen events.
10.2 Any claims must be directed to the guest’s insurance provider.
11. Smoking and Environment
11.1 All rooms and indoor areas are non-smoking. Smoking is only permitted in designated outdoor areas.
11.2 Guests are kindly requested to respect quiet hours, especially during nighttime.
12. Activities, Excursions and Experiences
12.1 Reservations for experiences, boat trips, or activities may be subject to specific terms, deposits, or cancellation policies.
12.2 If an activity is cancelled or changed by us (e.g. due to weather or safety), the paid amount will be refunded.
12.3 Guests participate in activities at their own risk and must follow the instructions of the staff or organizer.
13. Disputes and Jurisdiction
13.1 Disputes not resolved directly between the parties shall be governed by Norwegian law and handled by the local court of jurisdiction.
13.2 Norwegian law applies in all matters.
14. Day Guests and Day Visits
14.1 These terms apply to guests visiting Ytri Island Retreat without an overnight stay, including the use of the wood-fired sauna, sauna rituals, dining, and other experiences (“Day Guests”).
14.2 A booking is considered binding once the purchase has been completed on our website or once you have received confirmation directly from us by phone or email.
14.3 Cancellation: Free cancellation can be made up to 24 hours before the scheduled arrival. Cancellations made less than 24 hours before, or no-shows, will be charged in full.
14.4 In the event of bad weather, illness, or circumstances beyond our control (force majeure), we will attempt to offer an alternative time or activity.
14.5 Day guests are required to arrive at the agreed time. If more than 30 minutes late without notice, the reservation may be cancelled without refund.
14.6 Participation in sauna rituals, use of the wood-fired sauna, or other activities is at your own risk. Guests must follow all safety and staff instructions.
14.7 Bringing your own food or beverages is not permitted in or near the sauna unless otherwise agreed. Beverages and snacks are available for purchase in our reception and lounge.
14.8 Ytri Island Retreat reserves the right to refuse guests who are intoxicated or act in a disruptive manner.